Case 1 :

Guy drives into a mall carpark, claims he decided not to park & couldn't reverse as there are cars behind, & that there should be a facility for turning around. Parking facility does not offer grace period as this parking facility's exit can be used as an escape route from gantry. Claims that by not parking, has not accepted offer of parking facilities. Sends 2 emails to insist on refund of...get this...$1.05. This is a private building & by entering, you have accepted the Ts & Cs. Who provides an extra lane for turning around at entry ? Rates, Ts & Cs are building's perogative so long as they are within reason.

Case 2 :

There is a special promotional rate of $4 during weekdays for senior citizens at cinema. When cinema dropped price, less 50 cents, claims he was cheated cos senior citizen's rate is 50% off & he is still paying $4. Its a promo rate for goodness sake, offered as a gesture of goodwill & not mandatory. Never ever said it was a 50% discount. Can be taken away anytime. Insists that he is owed 75 cents. Dun listen to reason. Arrogant & rude. He was told to collect 75 cents, emphasized that it was not from company (out of personal pocket), from office. Never came & that halted all the mindless, irrelevant faxes.

Case 3 :

Guy finishes watching a movie, goes to the gents. Then comes back & says he left his wallet in the cinema. Supervisor lets him into cinema hall although other patrons are already there. Allegedly gets his wallet, claims $50 note is missing. Accuses cleaners. Supervisor interrogates & checks cleaners. Nothing. Then customer asks for customers sitting inside to be checked. Is he stupid or what ?? Then when told not authorised to do so, asks for 2 complimentary movie tickets. What the fuck ?? Supervisors did not give in. Good for them. He says he will make police report. Make lor. He thinks police will come & check staff & customers meh ? Everyone has a $50 note so how ? Openly trying to cheat. In the first place, maybe didn't even lose wallet.

And these are just 3 cases. I have heard many many MANY incidents from my colleagues about ugly customers.

Lament for the day : there are always articles & complaints about poor customer service. How about the ugly customers who are rude, intimidating, unreasonable & try to cheat ?